General terms and conditions

These general terms and conditions govern the rights and obligations of HEVIX spol. s r.o., Púpavová 2, 900 27 Bernolákovo, IČO: 35 718 561, VAT number: 2020252432, VAT number: SK2020252432, registered in the Commercial Register of the District Court Bratislava 1, section: Sro, insert number: 14730/B and our customers that result from the purchase contract concluded between HEVIX spol. Ltd. as a seller and as a customer as a buyer (end consumer) via the Internet and the subject of which is the purchase of goods via the online store on the website https://sepea.eu

 

Store operator ("Seller"):

HEVIX spol. s r.o., Púpavová 2, 900 27 Bernolákovo, Slovakia

Business register of the Bratislava District Court 1

Department: Limited companies

Insert number: 14730/B

File number: Sro/83060/Bratislava 1

Business ID: 35 718 561

VAT number: SK2020252432

Bank Account number: SK1983300000002601632192 (Fio banka)

 

Important telephone contacts:

Questions regarding the correct use of goods: region Slovakia +421 918 621 847, region Czech Republic +420734510989

Order cancellation: region Slovakia +421 915 262 135, region Czech Republic +420734510989

Reports of damaged shipment or incomplete packaging (after receipt): region Slovakia +421 915 262 135, region Czech Republic +420734510989

Reports on accidents caused by goods or product failures: region Slovakia +421 915 262 135, region Czech Republic +420734510989

Warranty claims: region Slovakia +421 915 262 135, region Czech Republic +420734510989

 

Important email contacts:

Orders and questions regarding the correct use of goods: obchod@sepea.eu

Warranty claims: obchod@sepea.eu

 

I. Definition of terms

1. Goods" is any product, including related services, sold through the website https://sepea.eu
   "Seller" is HEVIX spol. s r.o., Púpavová 2, 900 27 Bernolákovo, IČO: 35 718 561, VAT number: 2020252432, VAT number: SK2020252432, registered in the Commercial Register of the District Court Bratislava 1, section: Sro, insert number: 14730/B.

2. "Buyer" or "Consumer" is an entity that has concluded a contract with the Seller for the purchase of goods and that acts as a final consumer, i.e. buys the product for its own needs and not as part of its business activity.

3. In the event that the Buyer buys the goods in the position of a business entity, the effectiveness of the Buyer-Seller contractual relationship of Article VIII of the General Terms and Conditions is excluded. The warranty period in the case of the purchase of products by an entrepreneur or other legal entity starts from the moment of taking over the product, regardless of the moment when the buyer sold the product or handed it over to a third party.

 

II. The nature of the goods sold

1. The use of goods does not replace the provision of health care and does not in itself have therapeutic or diagnostic functions for the consumer.

2. Based on the results obtained using the purchased goods, it is not possible to establish diagnostic conclusions or determine treatment without consulting the attending physician. It is therefore necessary to consult with your attending physician about all the results obtained.

 

III. Ordering goods

1. The buyer can place an order via the website https://sepea.eu, by phone at 0918 621 847 (Slovakia) or +420734510989 (Czech Republic) or by email. The seller then confirms the receipt of the order by phone via SMS or email.

2. A properly specified order is considered to be an order that contains the specification of the goods - indication of its type, price and quantity, as well as the choice of the method of delivery of the goods and the price for the delivery of the goods, the method and date of payment of the order. The order (part thereof) confirmed in this way by the Seller is considered binding for both parties.

3. By confirming the order, the buyer also confirms the truthfulness and correctness of the data entered in the order, reaching the age of min. 18 years of age and agree to the terms and conditions described below.

4. The buyer undertakes to pay the entire purchase price for the ordered and delivered goods, including the costs associated with the delivery of the goods (if he did not choose a personal collection).

 

IV. Order processing procedure and order cancellation

1. On the eshop page, the Buyer selects the goods and puts them in the basket. The buyer chooses one of the methods of delivery of the goods according to the options offered by the electronic form on the eshop website. Subsequently, the Buyer enters the contact details in the electronic form and sends the order

2. If you do not agree with the date and method of delivery, you can cancel the order by phone or change the delivery address, no later than the same day you send the order. You can cancel the order without giving a reason by phone/e-mail.

3. The order can be cancelled by email/telephone within 12 hours of placing the order. The cancellation of the order must be sent to the Seller by email and at the same time the cancellation must be confirmed by phone (to the contacts listed at the beginning of the General Terms and Conditions) as the order may have already been processed and shipped to the address specified by the Buyer.

4. We ask for the sample to be sent no later than 6 months after purchasing the test.

 

V. Prices and payment terms

1. The valid prices of goods are listed for individual items in the eshop. The seller reserves the right to change the prices of goods.

2. The Seller guarantees the delivery of the goods or the performance of the service at the price that was stated in the online store at the time of ordering the goods by the Buyer.

3. The price of the goods is given per unit /piece/, unless otherwise stated in the description of the goods. The price of the goods does not include the cost of its delivery to the buyer. These costs are covered by the buyer.

4. All prices for goods and all fees in the online store are listed including the applicable VAT rate.

5. The price of goods marked as "Promotion" is valid until stocks of the given type of goods are sold out.

6. The buyer can make payment for the goods in the form of:

7. cash on delivery upon receipt of the goods or

8. by non-cash transfer to the Seller's bank account no.: SK1983300000002601632192 indicating VS: order number, 

9. or through online payment through the payment gateway in the eshop.

10. If the Buyer does not collect the ordered goods by cash on delivery within the specified period at the post office, or if he does not collect them at the Seller's registered office, the Seller has the right to cancel the order, thereby terminating the business relationship between the Buyer and the Seller. Each shipment with ordered goods will be accompanied by an invoice (tax document) or a block from the register, where the goods will be listed by individual items with the number of pieces, handling fee.

 

VI. Method of delivery of goods

1. The order is usually shipped within 1-3 business days. In the event that the goods ordered by the customer are not in stock, the customer will be informed of the necessary waiting time.

2. The seller is not responsible for the delayed delivery of the ordered goods, which is caused by the delivery (carrier) of the goods.

3. The carrier is fully responsible for damage to the shipment by the carrier. The buyer is obliged to check the package in which the product is packed and to report any damage to the carrier immediately upon receipt. If the report is not made, it will be considered that the shipment was delivered without damage. For the delivery of the ordered goods, the Seller charges the shipping costs, which are listed on the eshop for individual carriers.

4. In the case of personal collection, the Buyer does not pay delivery costs.

 

VII. Place and method of delivery of goods

1. The obligation to deliver the goods is fulfilled by handing over the goods to the buyer or to the authorised person specified in the order or by handing it over to the first carrier for transportation. The seller sends the goods through carriers listed on his e-shop, choosing a specific carrier when filling out the order.

2. The standard delivery time is 1 to 3 working days, depending on the chosen delivery method. The delivery time may be extended in certain cases (e.g. Christmas period, etc.).

3. The Seller informs the Buyer about handing over his order to the carrier by email. If the goods have not been delivered to the Buyer even after seven days have passed since the delivery of the message about handing over the order to the carrier, it is necessary to contact the Seller.

4. The buyer is obliged to take over the goods at the agreed place and time in person, or arrange for them to be taken over. The Buyer confirms the receipt of the goods in writing in the delivery note, which is also proof of payment for the goods in the case of cash on delivery payment. Together with the goods, the Buyer receives an accounting document (invoice), which also serves as a warranty certificate.

5. The obligation to deliver the goods is considered fulfilled even if the Buyer does not take over the goods at the agreed time and place, or refuses to accept the goods. In the event that the Buyer does not accept the goods and the goods are returned, the Seller has the right to withdraw from the purchase contract and demand from the Buyer compensation for the costs associated with the return of the goods (postage related to the return of the goods). Re-delivery of the shipment is possible only after mutual agreement.

6. The Seller is not responsible for late delivery of goods caused by the delivery person or as a result of an incorrectly entered address of the Buyer.

7. The buyer acquires ownership of the goods by taking them over at the place of delivery and paying the purchase price in full. Upon acceptance of the goods, the risk of accidental destruction and accidental damage also passes to the buyer.

8. When receiving the shipment, the buyer is obliged to check the shipment, whether the packaging of the shipment is damaged (e.g. mechanical damage caused by transportation) and whether the goods are free of defects. In case of visible damage to the shipment or goods, the buyer is entitled not to accept the shipment.

9. Incompleteness of the shipment or damage to the goods must be reported within 48 hours of receipt of the shipment by e-mail to obchod@sepea.sk or by phone on working days at 0918 621 847. Later complaints of incompleteness of the shipment or mechanical damage to the product may not be recognized.

10. AGREEMENT ON CUSTODY, concluded according to § 747 et seq. Act No. 40/ 1964 Coll. of the Civil Code between the Custodian, which is HEVIX spol. s r.o., Púpavova 2, 900 27 Bernolákovo, IČO 35718561, and the Composer, who is the user of this website who purchased a test with a diagnostic reagent on the pad (all products marked SEPEA Elisa Screen, FoodPrint, FoodDetective or Candida). The subject of this contract is the storage of the test with the diagnostic reagent on the pad. In this case, only the collection kit is sent to the customer for collection and return delivery of the sample. The owner of the folded thing is the Folder. The contract becomes valid and effective by expressing consent to these terms and conditions. The custodian will store the subject of the contract free of charge until the end of the evaluation of the test, which terminates this contract. Subsequently, the custodian will dispose of the subject of this contract in accordance with the relevant legal regulations. Ending the test evaluation means sending the test results to the Composer.

 

VIII. Withdrawal from the purchase contract

1. The buyer is entitled to withdraw from the contract without giving a reason in accordance with sec. § 7 of Act no. 102/2014 Coll. on consumer protection when selling goods or providing services based on a contract concluded at a distance or a contract concluded outside the seller's premises within 14 days of receiving the goods. In the event that the goods were delivered separately within one order, the withdrawal period runs from the moment of receipt of the goods that were delivered last.

2. In accordance with sec. § 7 par. 6 of Act no. 102/2014 Coll. the buyer cannot withdraw from the contract if he opened any of the parts of the goods that were enclosed in a protective package (even in the case of using a transport tube - blood sample storage - for the FOODPRINTTM test, ADVANCED Test and other SEPEA Elisa Screen tests). By using the goods (or by sending a blood sample to the Seller's address for SEPEA Elisa Screen tests, SEPEA CANDIDA tests for FOODPRINTTM, ADVANCED Test), the Buyer loses the right to withdraw from the contract.

3. The Buyer is obliged to exercise the right to withdraw from the contract in writing or in the form of an entry on another electronic medium (e-mail).

4. By withdrawing from the contract, the purchase contract is cancelled from the beginning.

5. The buyer is obliged to send the goods back to the address of HEVIX spol. at the latest within 14 days from the date of withdrawal from the contract. s r.o., Púpavová 2, 900 27 Bernolákovo. Returned goods must not be used and must be in their original and undamaged packaging. The goods cannot be sent as cash on delivery, the Seller has no obligation to take over the goods delivered in this way. Undamaged and unused goods as well as a copy of the tax document (invoice) must be documented for withdrawal. The deadline for returning the goods is considered to have been met if the goods were handed over for transport no later than the last day of the deadline. The costs associated with returning the goods to the Seller are borne by the Buyer.

6. In the event of a valid withdrawal from the contract, the Seller will return the purchase price to the Buyer within 14 days to the account indicated by the Buyer in the withdrawal, unless the parties agree otherwise.

7. The buyer cannot withdraw from the contract, the subject or part of which is the provision of a service, if its provision began with the express consent of the consumer and the consumer declared that he was properly informed that by expressing this consent he loses the right to withdraw from the contract after the service has been provided, and if to provide the service.

8. In case of invalid withdrawal from the contract, the Seller returns the goods to the Buyer and the latter is obliged to compensate the Seller for the costs associated with the delivery of the goods.

 

IX. Warranty period and product complaints

1. All goods sold are covered by a statutory warranty period of 24 months, which begins on the day the goods are received by the buyer. For individual goods, the warranty period may be shorter (see paragraph 11).

2. The seller is responsible to the customer for:

3. compliance with the price that was valid at the time the order was sent by the buyer, if the order was accepted,

4. sending goods without defects,

5. delivery of goods in the quantity and quality according to the order, provided that it has been accepted,

6. attaching a tax document (invoice), if the customer did not wish otherwise.

7. The seller is not responsible for:

8. delayed delivery of goods caused by the delivery person (post office, courier),

9. delayed delivery of goods caused by an incorrectly given address of the recipient,

10. damage caused by the delivery person (post office, courier); Do not accept visibly damaged goods (damaged package packaging, etc.)!

11. The expiration date of the products is always indicated on the packaging by the manufacturer. The buyer acknowledges that the seller is not responsible for any damage caused by the use of the goods after the expiration date.

12. Warranty service is provided by the Seller.

13. Claimed goods (preferably only after a telephone consultation with the Seller at the number region Slovakia +421 915 262 135, region Czech Republic +420734510989) must be sent to the address HEVIX spol. Ltd. , Púpavová 2, 900 27 Bernolákovo as a package by registered mail. The buyer does not send the claimed goods by cash on delivery, the Seller will not accept the claim sent in this way. A copy of the tax document (invoice) must be attached to the claimed goods.

14. The Seller will notify the Buyer of the result of handling the claim no later than 30 days after taking over the claimed goods. If the complaint is accepted, the Buyer has the right to request an exchange of the goods for new goods, or he has the right to withdraw from the purchase contract. In case of withdrawal from the contract, the Seller will return the price of the goods to the Buyer.

 

X. Storage of goods and reports of failure of goods

1. The goods must be stored away from direct sunlight at a temperature between 4-23 oC, unless the instructions for use of the specific goods state otherwise.

2. When using the goods, it is necessary to proceed in accordance with the instructions for use, which are attached to each product.

3. In case of failure of the goods or an accident caused by the use of the goods, it is necessary to contact the Seller by email as well as by telephone at the contacts listed in the introduction of the General Terms and Conditions.

 

XI. Special conditions applicable to the collection and sending of blood samples for the FOODPRINT test, ADVANCED Test, Food Detective, SEPEA Elisa Screen, SEPEA Candida

1. The seller holds a certificate for the operation of the test equipment issued by the Cambridge Nutritional Sciences certification authority and has professional staff certified by Cambridge Nutritional Sciences. In the laboratory, blood samples collected using the SEPEA test kit are tested

2. When using the sampling set, it is necessary to proceed in accordance with the instructions for use, which are part of the product. Any questions regarding the use of the goods, as well as the terms of its packaging and shipping to the Seller's address, should be consulted on the Seller's contact details listed at the beginning of these General Terms and Conditions.

3. The buyer is obliged to fill out the document entitled "Request for sample examination - FORM". Data relating to the natural person whose blood sample will be sent for testing is entered in the form (it does not have to be the same person as the Buyer). The name of the person whose blood sample is kept in the transport tube must also be written directly on the label stuck on the transport tube.

4. The person whose blood sample is sent to the Seller for testing is required to fill out and sign a document entitled "Consent to the processing of personal data"

5. The blood sample that the buyer requests to be tested must be stored in the transport tube that is part of the SEPEA set, while the tube must be closed properly and check whether the cap fits the tube so that the blood sample does not leak out.

6. Transport tube with blood sample. It is necessary to send the completed document "Request for sample examination - FORM" and the completed and signed document "Consent to the processing of personal data" by post to the Seller's address immediately after collection.

7. The buyer is obliged to comply with the Directive on the transport of a blood sample.

8. The temperature conditions for storage and transportation of a capillary blood sample are as follows:

 

 

9. The seller is not responsible/does not guarantee the correctness of the test results, unless the sample was properly stored or the temperature parameters listed in the table were not observed. In such a case, the seller usually supplies the buyer with spare parts for sample collection and requests a free repeated collection by the buyer.

10. The seller is not obliged to carry out a test of the delivered blood sample, unless the shipment contains the correctly completed documents "Request for sample examination - FORM" and "Consent to the processing of personal data". In such a case, the Buyer is not entitled to a refund of the purchase price.

11. The Seller will send the test results in the way that the Buyer chose in the document "Request for sample examination - FORM". If the Buyer has indicated more than one way of announcing the results, the Seller has the right to choose any of them.

12. The Seller is not responsible for damage or interference with personal rights caused to the Buyer or the person whose blood was tested by the fact that the test results were obtained after they were sent by persons different from the Buyer's person or from the person whose blood was tested.

13. We send the customer a SEPEA sampling set, in which you will find everything necessary for a simple collection of a capillary blood sample from a finger. Fill out the attached application form and send your sample according to the instructions to the address given in the instructions. The test is subject to payment for the ordered product or service. If the product or service is properly paid for, we will send an original FoodPrint or Elisa report together with general dietary instructions in any world language within 14 calendar days from the day of sample delivery. If the payment for the product or service is credited to the operator's account only after the delivery of the sample, the period of 14 days is counted from the day the funds are credited to the bank account. WARNING! The product is a subscription set with the provision of a service. The sample is processed in the laboratory. For the processing, it is necessary to sign the informed consent to the processing of personal data for the time necessary for the relevant test execution, as well as the consumer's consent to the provision of the sample testing service. By expressing this consent, the consumer loses the right to withdraw from the contract after the service has been provided. The informed consent is included in the package. The supplier does not recommend retesting earlier than 12 months after the introduction of the diet. The reason is that your body can react more slowly to changes in diet. WE REQUEST SENDING THE SAMPLE WITHIN 6 MONTHS OF PURCHASING THE TEST.

14. When ordering the SEPEA Elisa Screen, SEPEA Candida, ADVANCED Test, FOODPRINT test, all other provisions of these General Terms and Conditions apply accordingly.

 

XII. Duties and responsibilities of the buyer

1. When using the purchased goods, the buyer is obliged to ensure that the attached instructions for use of the goods are properly followed.

2. Before using the goods, the Buyer is obliged to familiarise himself in detail with the instructions for use as well as with other documents attached to the goods. If the Buyer does not understand any of the instructions regarding the use of the goods, he can contact the Seller by phone at tel. number stated in the introduction to the General Terms and Conditions (Slovakia region +421 915 262 135, Czech Republic region +420734510989)

3. The buyer is obliged, in case he suffers from any infectious disease that is transmitted through blood, to prevent contact of third parties with the goods in which his sample is located. The Buyer is responsible for any damage caused by failure to comply with this obligation in accordance with the applicable legal regulations of the Slovak Republic.

4. The product is intended for one-time use, it cannot be used repeatedly or used by different people. In the case of repeated use of the goods, diseases may be transmitted between the persons who used the goods. The Seller is not responsible for such damages.

5. The seller is not responsible for damage caused by using the goods in violation of the instructions for use or in violation of the conditions of its storage.

 

XIII. Contact the competent body for the protection of consumer rights

Slovak Trade Inspection (SOI)

SOI Inspectorate for the Bratislava region

Prievozská 32, P.O.BOX 5, 820 07 Bratislava 27

department of technical control of products and consumer protection

phone: 02 58272 172, fax: 02 58272 170

 

XIV. Wholesale

1. HEVIX spol. Ltd. is also a wholesale distributor of food intolerance tests FoodDetective and FOODPRINT, SEPEA Elisa Screen, SEPEA Candia, ADVANCED Test for the Slovak and Czech Republics. HEVIX spol. Ltd. provides wholesale cooperation for doctors, pharmacies, private medical facilities, nutritionists, natural persons - beauty salons and wellness centres within the company's business policy. If you are interested in the business conditions for the wholesale sector and the wholesale price list, you can contact the Seller by email at obchod@sepea.eu or by phone at tel. 0918 621 847.

 

XV. Final provisions

1. The seller does not provide individual advice regarding the interpretation of food intolerance test results and its impact on the health of a specific physical person. However, it provides the service indirectly in cooperation with partners trained in the field of food intolerance.

2. These general terms and conditions contain a modification of the contractual relationship between the Seller and the buyer.

3. The seller reserves the right to unilaterally change or supplement these general terms and conditions. Any changes to these general terms and conditions take effect on the day they are published on the website www.sepea.sk or www.sepea.eu.

4. This consignment sale between the Seller and the Buyer is subject to the generally binding regulations of the Slovak Republic, in particular the relevant provisions of Act No. 40/1964 Coll. of the Civil Code, as amended, Act No. 102/2014 Coll. on consumer protection when selling goods or providing services based on a contract concluded at a distance or a contract concluded outside the seller's premises, as amended, as well as other legal regulations.

5. These general terms and conditions take effect on October 24, 2023.

 

Privacy

 

A. GENERAL INFORMATION

 

1/ Identification of the operator

The operator of the online store www.sepea.sk and www.sepea.eu (hereinafter referred to as the "Store") is HEVIX spol. s r.o., Púpavová 2, 900 27 Bernolákovo, Company ID: 35718561, VAT ID: SK2023572089. We at HEVIX spol. Ltd. we protect your privacy. In order to be able to provide you with all services, we need to know basic information about you. Some of them have the nature of personal data in the sense of Act no. 18/2018 Coll., on the protection of personal data (hereinafter referred to as "the law").

HEVIX. Ltd. in accordance with the Regulation of the European Parliament and the Council (EU) no. 2016/679 on the protection of natural persons in the processing of personal data and on the free movement of such data, which repeals Directive 95/46/EC (general data protection regulation) and based on § 19 par. 1 of Act no. 18/2018 Coll. provides information regarding the processing of personal data of the persons concerned through the portal www.sepea.sk.

 

2/ Scope of personal data

When shopping in the online store and delivering goods, it is necessary to provide the following information about you:

 

first and last name, exact address including country (or the address to be stated on the invoice)

Your email address (used for your identification in the system and for communication with you)

optional additional addresses (if you wish to deliver the shipment to a different address than the billing address)

optional phone number (for faster contact with you).

This data is stored in a protected database on our server. We process your data for the purpose of processing and delivering your order, i.e. to fulfil the terms of the contract. This data is also necessary for our accounting and invoicing system.

In our store, you do not enter any information that would directly relate to working with money in your accounts. All currently offered forms of electronic banking (payment for goods via the Internet) are implemented directly on the website of your bank, which will only provide us with information about the success or failure of the payment and your name or account number (so that we can identify the payment and return it if necessary). . In no case will we learn any other information, such as your login details or the balance on your account.

 

3/ Provision of personal data to third parties

We do not disclose, make available, or provide your personal data to any other entity, with the exception of organisations with which cooperation is necessary for the correct processing of your order. These are mainly banks (in some cases providing your name), delivery services (delivery address), or some publishers and suppliers when the nature of the ordered product requires it (due to updating products, registering membership cards in the provider's system, etc.). However, this data is always provided once for the processing of your specific order. We protect the database of personal data against their damage, destruction, loss and misuse.

 

4/ Legal basis for processing personal data

HEVIX spol. Ltd. as an information system operator processes your personal data (as a data subject) on a legal basis according to § 13 par. 1 letter b/ of Act 18/2018 Coll. – that is, for the purpose of fulfilling the contract for the purchase of goods.

 

5/ Instruction on the rights of the person concerned

According to Act no. 18/2018 Coll. on the protection of personal data right:

1. to obtain confirmation from the Operator as to whether personal data relating to her are being processed. If the Operator processes such personal data, the person concerned has the right get access to this personal data and information about the purpose of personal data processing; categories of processed personal data; the identification of the recipient or the category of recipient to whom the personal data has been or is to be provided, in particular the recipient in a third country or an international organisation, if possible; for the period of storage of personal data, if this is not possible, information on the criteria for its determination; the right to request from the operator the correction of personal data concerning the person concerned, their deletion or restriction of their processing, or the right to object to the processing of personal data; just submit a motion to initiate proceedings pursuant to § 100 of Act no. 18/2018 Coll.; sources of personal data, if the personal data were not obtained from the data subject; the existence of automated individual decision-making, including profiling according to § 28 par. 1 and 4 of Act no. 18/2018 Coll.; in these cases, the operator will provide the data subject with information, in particular, about the procedure used, as well as the meaning and expected consequences of such processing of personal data for the data subject;

2. for the Operator to correct incorrect personal data concerning her without undue delay. Taking into account the purpose of personal data processing, the data subject has the right to supplement incomplete personal data.

3. for the Operator to limit the processing of personal data if:
   A. the person concerned objects to the correctness of the personal data, during the period allowing the Operator to verify the correctness of the personal data,
   B. the processing of personal data is illegal and the data subject objects to the deletion of personal data and instead requests the restriction of their use,
   C. The operator no longer needs personal data for the purpose of processing personal data, but the data subject needs them to exercise a legal claim, or
   D. the affected person objects to the processing of personal data according to § 27 par. 1 of Act no. 18/2018 Coll., until it is verified whether the legitimate reasons on the part of the Operator outweigh the legitimate reasons of the person concerned.

4. Submit a proposal to the Office for the Protection of Personal Data of the Slovak Republic to initiate proceedings for the protection of personal data pursuant to § 100 of Act no. 18/2018 Coll.. Contact information for the Office can be obtained from the Office's website https://dataprotection.gov.sk/uoou/

 

6/ Time of personal data processing

The period of collection, processing and storage of personal data coincides with the duration of the service contract, but no more than two years (730 days). For the purposes of invoicing payments, records and collection and processing of receivables for the service provided, for the purpose of handling the submissions of the participant, for the exercise of rights or for the fulfilment of other obligations imposed by generally binding legal regulations, HEVIX spol. Ltd. entitled to keep records of personal data even after the termination of the service contract.

We are entitled to process your personal data even after the end of the original purpose of processing only to the extent necessary for the purposes of archiving, statistics, accounting and to provide third parties or the public with aggregate statistical information on customers, traffic, turnover and other data, but in anonymized form so that on based on them, it will not be possible to identify our customers in any way.

 

7/ Responsible person

The operator does not have a designated responsible person. When exercising your rights, you can contact the Operator using the contact information provided at the beginning of this document. The operating hours of the Operator are every working day from 8:30 a.m. to 4:30 p.m.

 

B. SPECIAL INFORMATION ABOUT THE PROCESSING OF PERSONAL DATA IN FOOD DETECTIVE™ and FOOD PRINT® TESTS).

 

The company HEVIX spol. Ltd. allows itself to inform customers who plan to purchase products:

• FOOD PRINT® test),

• test ADVANCED

• SEPEA Elisa Screen test

• SEPEA Candida test

that for the processing of the sample taken by the sampling set in these products, it is necessary for the person concerned to grant HEVIX spol. Ltd. consent to the processing of personal data relating to the person whose blood sample is being evaluated.

Pursuant to § 19 par. 2 letters e/ Act No. 18/2018 Coll. we would like to inform these customers in advance that the granting of consent for the processing of data obtained by laboratory examination is absolutely necessary for the implementation of this contractual relationship. The consent to the processing of personal data is enclosed with each product and it is necessary for the person concerned to fill it in, sign it and send it together with the subscription set to our address. Detailed instructions are included in the product packaging

Legal basis for the processing of personal data in the case of the above-mentioned products: the consent of the person concerned

Period of processing of personal data: 2 years from the receipt of the order for the preparation of a laboratory examination through the collection set of the above-mentioned products.